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The following are some of the more prominent store policies adopted and adhered to by Emperor Coins & Collectibles:
The policies listed here may not be complete, and may be modified at any time by Emperor Coins & Collectibles without notice of any kind.
Anti-Spam Policy
When we say 'No Spam', we mean it! If you suspect that you are being spammed (being sent unsolicited commercial advertisements) by a Emperor Coins account holder, please notify us immediately by writing to the Webmaster.
In addition to the above, we do not tolerate others sending spam (unsolicited email advertisements) to any of our email addresses. Certain measures have been taken to prevent casual email address harvesting from this site. Still, these measures may not be enough. A full investigation will ensue against any person, business, organization or entity that sends unrequested emails to any email address at EmperorCoins.com. Once the investigation is completed, the offender will be invoiced for the amount of US$200, the offender's IPP/ISP will be notified of the offenses, and legal actions may be brought against the offender and-or the offender's IPP/ISP.
Electronic Transfers of Currency
Emperor Coins is able to accept online credit card payments when our customers pay using American Express, Visa, Master Card, or Discover. We are also able to accept payment via Electronic Checks. All of this is possible through our commercial relationship with PayPal and Blue Aegis Software & Marketing. In certain extreme cases, such as when payments exceed US$1,000, Emperor Coins may provide a more secure means for paying online through Escrow.com.
Check/Money Order Acceptance Policy
We will accept personal and business checks, and U.S. Postal Money Orders, for purchases made from Emperor Coins & Collectibles, under the following strict conditions:
- Checks - Business and personal checks must be written on accounts held within banks physically located in the continental United States of America; Checks must be for the exact amount of the purchase (no change will be provided); You must include a legible photocopy of your personal driver's license when using a personal check; You must include a legible copy of your order form (printed from our online shopping cart) or invoice (provided by Emperor Coins); Make checks payable to Blue Aegis.
- Money Orders - We will only accept Money Orders purchased from the United States Postal Service. No other Money Orders will be considered. Money Orders should be made payable to Blue Aegis.
Mail payments to -
Emperor Coins & Collectibles
c/o Blue Aegis Software & Marketing
201-B Dauphin Street
Mobile, AL 36602
U.S.A.
A service charge of US$30, plus applicable bank charges, will be charged for checks dishonored by the financial institution holding the account written upon. Dishonored checks must be redeemed within ten (10) days of notification by registered mail. Failure to redeem dishonored checks will result in the checks being forwarded to the appropriate law enforcement agencies with proper jurisdiction. All forged and/or fraudulent documents will be forwarded immediately to the offices of the FBI.
Credit Lines
For excessively large orders and customers providing large sums of repeat business, Emperor Coins & Collectibles may issue a 0% interest Line of Credit, with negotiable terms. To receive a store credit application, instructions, and information, please send a Self Addressed Stamped Envelope to -
Emperor Coins & Collectibles
c/o Blue Aegis Software & Marketing
Credit Department
201-B Dauphin Street
Mobile, AL 36602
U.S.A.
We reserve the right to refuse credit to anyone, with or without cause.
Product Warranties and Support
Emperor Coins & Collectibles provides a myriad of products and services. Some of those products and services are created directly by us, whereas others are not. We offer warranties and support of products and services as follows:
- Downloadable products we created - All downloadable products manufactured and distributed by Emperor Coins & Collectibles are accompanied by a Warranty Statement which details the warranty for the specific product that it is delivered with. We offer full 90-day product support for those products that we develop. Product support is currently limited to support via email. Please refer to the product's documentation for instructions on obtaining support.
- Downloadable products we DID NOT create - For warranty and support information for products not developed by Emperor Coins & Collectibles, please refer to the product's documentation. We are unable to provide warranty coverage or support for these products.
- Tangible Products - Emperor Coins & Collectibles offers a 30-day warranty against physical defects in tangible products that we sell only to the extent that the presence of physical defects in the products were not disclosed in the products' description on our site.
IN ALL CASES, UNLESS OTHERWISE NOTED IN THE PRODUCT DOCUMENTATION, THE FOLLOWING WARRANTY APPLIES:
EMPEROR COINS & COLLECTIBLES PRODUCTS ARE SOLD OR MADE AVAILABLE WITHOUT WARRANTIES AS TO PERFORMANCE OR MERCHANTABILITY OR ANY OTHER WARRANTIES WHETHER EXPRESSED OR IMPLIED. NO WARRANTY OF FITNESS FOR ANY PARTICULAR PURPOSE IS OFFERED.
In all cases where software is the product, good data processing procedure dictates that any program be thoroughly tested with non-critical data before relying on it. The user must assume the entire risk of using the program.
ANY LIABILITY OF THE SELLER WILL BE LIMITED EXCLUSIVELY TO PRODUCT REPLACEMENT OR REFUND OF PURCHASE PRICE. PROOF OF PURCHASE AND PRODUCT REGISTRATION WILL BE REQUIRED BY EMPEROR COINS & COLLECTIBLES BEFORE PRODUCT REPLACEMENT OR REFUND OF PURCHASE PRICE IS PROVIDED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EMPEROR COINS & COLLECTIBLES AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES OF NONINFRINGEMENT. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH VARY FROM STATE/JURISDICTION TO STATE/ JURISDICTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EMPEROR COINS & COLLECTIBLES OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE EMPEROR COINS PRODUCT, EVEN IF EMPEROR COINS & COLLECTIBLES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES / JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
30 Day Money Back Guarantee of Satisfaction
For selected downloadable software products, Emperor Coins & Collectibles offers a complimentary 30 Day Money Back Guarantee of Satisfaction. If you are not satisfied with your purchase during the 30 day period following the purchase, simply contact us for a full refund of the price that you paid. You will be required to destroy all copies of the product that you purchased and to mail us a notarized statement indicating that you have destroyed all copies of the downloadable product, that you acknowledge the fact that continuing to make any use of the product following the request for a refund will constitute acts of fraud and copyright infringement, and swearing to the fact that you did not sell, rent, lease or otherwise transfer the product to any other person, group, or entity prior to requesting the refund.
Lifetime Guarantee of Authenticity
Emperor Coins & Collectibles guarantees the authenticity of all collectibles that we sell as genuine for as long as you (the original purchaser) own the items. This guarantee does not extend to items sold at our web site where the item's description clearly indicates that it is "fake", "faux", or "not genuine". If a product you purchase from this website is ever found to be fake or not as described, simply return the item to Emperor Coins & Collectibles along with a written statement describing the reason for the return. If the item is being returned because it is suspected of being fake, please include written proof that the item is not authentic (such as an appraisal certificate). I will then refund your entire purchase price for the item, plus any shipping and insurance charges that you incurred when you ordered the item from me.
Note that no guarantee will exist where an item is returned to us in a damaged condition or condition other than that in which it was sold. Additionally, no guarantee will exist where “uncleaned” coins or antiquities are returned to us in a “cleaned” or “semi-cleaned” condition where the surface dirt has been tampered with or removed.
Shipping Information
Emperor Coins & Collectibles will not ship any of our products to Post Office Boxes, regardless of their physical locations.
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